Privacy policy

Privacy Policy for Arrowhead Dobermans

Effective Date: 08/14/2024

Welcome to arrowheaddobermans.com (the “Site”). Arrowhead Dobermans (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Information

  • Billing and Shipping Address: Collected when you make a purchase or create an account.

  • Purchase Details: Information related to your orders, such as product preferences and sizing.

  • Contact Information: Including your name, email address, and phone number.

Payment Information

  • We collect payment information when you make a purchase. This information is processed securely through our payment processor and is not stored on our servers.

Bank Account Verification Information

  • If you make a payment via ACH, we may collect and verify your bank account information, including account balances and ownership details, to help mitigate fraudulent activity.

Analytics Data

  • Browser, Network, and Device Information: Including your IP address and web pages visited prior to coming to this website.

  • Usage Details: Such as clicks, internal links, pages visited, scrolling, searches, and timestamps.

  • We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies and Tracking Technologies

  • This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app.

  • Necessary cookies are always used to securely serve this website to you. Analytics and performance cookies are used to view site traffic and activity, only when you acknowledge our cookie banner.

Visitor Data

  • Order Fulfillment Information: When you buy something on this website, we collect personal information from you to fulfill the order.

  • Form Block Submissions: Data requested in web forms to track and respond to submissions. We share this information with Squarespace and [insert third-party storage service] for storage.

Membership and Subscription Data

  • Member Sites Access: Collected when you subscribe and purchase a membership, including billing address, subscription details, and contact information.

Website Visitor Data

  • Hosting Information: Collected by Squarespace when you visit the website, including browser, network, and device information, and pages viewed.

  • Squarespace uses this data to run the website, and to protect and improve its platform and services, analyzing the data in a de-personalized form.

Share Buttons and Comments

  • Share Button Data: Personal data collected when you use share buttons, including browser, network, device information, and IP address.

  • Blog Comments and Simple Likes: Data collected when you post comments or like posts, including name, email address, and browser information.

Customer Account Information

  • If you create a customer account, we collect personal information to improve the checkout experience and customer service, including billing and shipping addresses, order details, and contact information.

Emails

  • Abandoned Cart Emails: Automated emails sent within 24 hours after you abandon your shopping cart.

  • Marketing Emails: You may receive marketing emails, which you can unsubscribe from at any time.

  • Order and Account Emails: Emails regarding your order or account activity, which are essential and cannot be unsubscribed from.

Fonts

  • Google Fonts and Adobe Fonts: To properly display this site, these third parties may receive personal information about you.

Scheduling

  • Appointment Information: Collected when you schedule appointments, including name, email address, phone number, and details relating to your appointment.

Squarespace Payments

  • When you make a purchase, we use Squarespace Payments as our payment solution, which uses Stripe for payment processing and Sift for fraud monitoring.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing your orders and managing your account.

  • Communicating with you about your orders, products, services, and promotions.

  • Verifying your bank account details and ownership to ensure secure transactions and prevent fraudulent activity.

  • Improving our website and customer service.

  • Analyzing and monitoring usage trends and preferences.

  • Detecting and preventing fraud and technical issues.

3. Sharing Your Information

We may share your information with third parties in certain situations, including:

  • Service Providers: We may share information with third-party vendors and service providers that perform services on our behalf, such as payment processing, bank account verification, and website analytics.

  • Legal Requirements: We may disclose information in response to legal requests, such as subpoenas, court orders, or government demands.

  • Business Transfers: We may transfer your information in connection with a merger, sale, or other business transaction involving our company.

4. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. This includes using encryption and secure protocols for sensitive transactions such as ACH payments and bank account verification. While we strive to protect your information, no security system is impenetrable, and we cannot guarantee the security of our systems.

5. Your Choices

  • Cookies: You can control cookies through your browser settings and other tools. However, if you choose to disable cookies, some features of the Site may not function properly.

  • Marketing Communications: You may opt out of receiving promotional emails from us by following the unsubscribe instructions included in those emails.

6. Third-Party Websites

The Site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites.

7. Children’s Privacy

The Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us to remove it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Arrowhead Dobermans
Email: contact@arrowheaddobermans.com
Phone: (740) 302-3169